1. Roam like at home
This means that when you’re in Zone 1 (EU/EEA), you can use your inclusive allowances at no extra charge and if you do happen to go outside your allowances, you pay the same as you would in the UK.
2. Zone seven restrictions
Zone 7 is a restricted zone – this means we cannot guarantee that you will receive any services whilst in these countries.
3. Charges and FAQ’s
International – when you’re in the UK and you’re calling/texting someone who is not in the UK.
Roaming – when you use your phone (calls, SMS or data) when you are not in the UK.
- Do I need to do anything to use my services whilst abroad? It is always advisable to call in to customer services prior to travelling, just to ensure there are no bars on your account.
- What about receiving calls in the UK? All incoming calls whilst you are in the UK are free.
- When will I be billed? Typically, you’d be billed on your next invoice, however, it can take up to 3 months to be billed for any international or roaming charges.
- I’m getting no service whilst abroad, what should I do? Usually your handset will select a network automatically; however, this isn’t always the case. If you are not getting any service, try manually selecting a network on the setting of your device.
- If the above doesn’t work, you will need to contact customer services at [email protected].
4. Credit Allowance
You will receive a credit allowance of up to £100 per calendar month (the “Credit Allowance”) which can be applied to your account via the ‘My Mobile’ portal. The Credit Allowance may be used for add ons such as additional data, data roaming, international calls and premium texts. Please see our Terms & Conditions of Prepay Mobile Services. For more information please contact us at [email protected].
5. Roaming zones
Zone 1: Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, San Marino, Saint Martin (French), Saint Barthelemy, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City (Italy).
Zone 2: Aland Islands, Ceuta and Melilla, USA.
Zone 3: Australia, Canada, China, Israel.
Zone 4: Anguilla, Antigua and Barbuda, Barbados, Brazil, Cayman Islands, Colombia, Côte D’Ivoire, Cyprus (Turkish), Egypt, Grenada, India, Madagascar, Malaysia, Moldova, Philippines, Saint Lucia, Saint Vincent and the Grenadines, Senegal, Singapore, Thailand, Turkey, Turks and Caicos Islands.
Zone 5: Albania, Andorra, Botswana, Congo (DR), Greenland, Indonesia, Korea (South), Mexico, Pakistan, South Africa, Sri Lanka, Uganda, Zambia.
Zone 6: Abkhazia, Afghanistan, American Samoa, Antarctica, Argentina, Armenia, Aruba, Ascension Island, Bahamas, Bahrain, Bangladesh, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Central African Republic, Chad, Christmas Island, Cocos Keeling Island, Comoros, Congo-Brazzaville, Cook Islands, Costa Rica, Cuba, Curacao, Diego Garcia, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Polynesia, French Southern and Antarctic Lands, Gabon, Gambia, Georgia, Ghana, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Iran, Iraq, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea (North), Kosovo, Kuwait, Kyrgyzstan, Laos, Lesotho, Libya, Macau, Macedonia, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Nagorno-Karabakh, Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Pitcairn Islands, Puerto Rico, Qatar, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Pierre and Miquelon, Samoa, São Tomé and Príncipe, Saudi Arabia, Serbia, Seychelles, Sint Maarten (Dutch), Solomon Islands, Somalia, Somaliland, South Ossetia, South Sudan, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, Tanzania, Taiwan, Tajikistan, Timor-Leste, Togo, Tokelau, Tonga, Transnistria, Trinidad and Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Tuvalu, United States Minor Outlying Islands, Uruguay, Vanuatu, Venezuela, Vietnam, Virgin Islands (British), Virgin Islands (U.S.), Western Sahara, Yemen, Zimbabwe.
Zone 7: Algeria, Angola, Azerbaijan, Chile, Jamaica, Lebanon, Liberia, Oman, Peru, Sierra Leone, Ukraine, United Arab Emirates, Uzbekistan, Wallis and Futuna Islands.
6. Calls, data and roaming charges
UK Out of Bundle Charges (when you are in the UK).
